Shipping policy

SHIPPING POLICY

ORDER PROCESSING
All orders are processed within 1-2 business days after payment is confirmed. 
Orders placed on weekends or public holidays are processed on the next 
business day.

You'll receive a confirmation email as soon as your order is placed, and a 
second email with your tracking number once your package ships.

DELIVERY TIMES
Estimated delivery: 6-14 business days from the date you place your order.

Delivery times are estimates, not guarantees. They may vary depending on your 
location, customs processing, and carrier delays during peak seasons such as 
Black Friday and the holiday period.

SHIPPING RATES
Free standard shipping on all orders. No minimum spend.

WHERE WE SHIP
We currently ship worldwide, including the United States, Canada, the United 
Kingdom, Australia, and most European countries.

If your country isn't available at checkout, email us at 
hello.casawinslet@gmail.com and we'll do our best to arrange delivery.

TRACKING YOUR ORDER
Once your order ships, you'll receive an email with your tracking number and a 
link to follow your package.

Please allow up to 72 hours after shipping for tracking information to update. 
If your tracking hasn't updated after 7 days, contact us and we'll look into it 
for you.

ORDERS WITH MULTIPLE ITEMS
Orders containing more than one watch are shipped together in a single parcel, 
under one tracking number.

CUSTOMS, DUTIES AND TAXES
All duties and taxes are included in the price you pay at checkout. You will 
not be charged any additional fees on delivery.

SHIPPING PROTECTION
Every order includes free shipping protection. If your package is lost, stolen 
or damaged in transit, we'll replace it at no cost to you.

INCORRECT OR INCOMPLETE ADDRESS
Please double-check your shipping address before completing your order. We are 
not responsible for packages delivered to an incorrect address provided at 
checkout.

If your order hasn't shipped yet, email us immediately and we'll update the 
address for you.

DELAYED OR MISSING PACKAGES
If your order hasn't arrived within 20 business days, contact us at 
hello.casawinslet@gmail.com with your order number. We'll track it down and 
either resend your order or issue a full refund.

CHANGES OR CANCELLATIONS
Need to change or cancel your order? Email us within 12 hours of placing it and 
we'll take care of it. After that, your order may already be in processing and 
we may not be able to make changes.

CONTACT
Questions about your delivery? Email us at hello.casawinslet@gmail.com and 
we'll respond within 24 hours.

Casa Winslet