Refund policy
RETURN & REFUND POLICY
We want you to love your watch. If something isn't right, we're here to help.
30-DAY RETURNS
You have 30 days after receiving your order to request a return.
To be eligible, your item must be unworn, in the same condition you received
it, with all original packaging and protective film intact. You'll also need
your order number or proof of purchase.
HOW TO START A RETURN
Email us at hello.casawinslet@gmail.com with your order number and the reason
for your return. We'll review your request and send you the return address
along with instructions.
Items sent back without first requesting a return will not be accepted.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer, unless the item
arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for
items lost in transit.
DAMAGED, DEFECTIVE OR WRONG ITEM
Please inspect your order as soon as it arrives. If your watch is defective,
damaged, or you received the wrong item, contact us within 7 days at
hello.casawinslet@gmail.com with photos of the issue.
In these cases we cover everything — we'll send a replacement or issue a full
refund, and you won't pay any return shipping.
NON-RETURNABLE ITEMS
We cannot accept returns on:
- Items that show signs of wear or use
- Items returned without original packaging
- Gift cards
- Final sale items
EXCHANGES
The fastest way to get the model you want is to return your current item and
place a new order once your return is approved.
EUROPEAN UNION — 14 DAY COOLING OFF PERIOD
If your order is shipped into the European Union, you have the right to cancel
or return your order within 14 days, for any reason and without justification.
The item must be unworn, in the same condition you received it, and in its
original packaging, with proof of purchase.
REFUNDS
Once we receive and inspect your return, we'll email you to let you know
whether your refund has been approved.
If approved, your refund will be issued to your original payment method within
10 business days. Please note that your bank or card issuer may take additional
time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and
you still haven't received it, contact us at hello.casawinslet@gmail.com.
CONTACT
Questions about a return? Email us at hello.casawinslet@gmail.com and we'll get
back to you within 24 hours.
Casa Winslet